Privacy Policy

Jen Bellamy Counselling is responsible for the personal information collected through this website.

This policy covers information collected through the website and during initial enquiries. Separate privacy information may be provided if you become a counselling client.

1. Information We Collect and Why

When you contact us through the website, we may collect your name, contact details and any information you include in your message.

We use this information to:

  • respond to your enquiry;
  • arrange an introductory consultation;
  • decide whether we can provide an appropriate service; and
  • take steps towards entering into a counselling agreement with you.

Our lawful bases are taking steps at your request before entering into a contract and our legitimate interest in responding to enquiries and operating the counselling practice.

Your message may contain information about your physical or mental health. Where it does, this information will only be used as necessary to respond to your enquiry or provide counselling services. The additional condition relied upon is the provision of health or social care under a professional duty of confidentiality.

Please only include information that is reasonably necessary for your initial enquiry.

2. Website and Technical Information

The website and its security systems may process technical information such as your IP address, browser, device type, pages visited and the date and time of your visit.

This information is used to operate, protect and improve the website. Our lawful basis is our legitimate interest in maintaining a secure and effective website.

3. Sharing and Storing Your Information

We do not sell your personal information.

Information may be processed by trusted service providers that help us operate the website, including website hosting, security, email-delivery and analytics providers. They may only use the information for the services they provide to us.

We may also disclose information where required by law or where necessary to protect someone’s safety or our legal rights.

Some service providers may process information outside the UK. Where this happens, appropriate data-protection safeguards will be used.

Enquiries that do not lead to counselling will normally be deleted within 12 months of the last contact. If you become a client, information connected with your counselling will be managed under our separate client privacy and record-retention arrangements.

We use appropriate technical and organisational measures to protect personal information.

4. Cookies and Analytics

The website uses essential cookies required for it to work correctly and to remember your cookie preferences.

With your consent, we also use Google Analytics to understand how people use the website and to help us improve it. Analytics cookies will not be placed unless you accept them.

You can accept, reject or change your cookie choices through the website’s cookie settings. You can also control cookies through your browser, although disabling essential cookies may affect how the website works.

5. Your Rights and Complaints

Depending on the circumstances, you may have the right to:

  • request a copy of your personal information;
  • ask us to correct or delete it;
  • restrict or object to its use;
  • request the transfer of certain information; and
  • withdraw consent where processing is based on consent.

To exercise your rights, ask a question or make a data protection complaint, please email me using the contact form

We will acknowledge a data protection complaint within 30 days and respond without undue delay. You also have the right to complain to the Information Commissioner’s Office.

We may update this policy occasionally. The latest version will always appear on this page.